Terms of sales of products from distance

General terms

Web page https://www.frappes.gr is the web shop of the company KALAIZIDIS KON. STYLIANOS with brand name KALKO. VAT GR066504200, A’ tax office of Thessaloniki. Our address is located in KALOCHORI – THESSALONIKI, ARKADIOU str. with no number, pc57009, tel.00302310735444, fax.00302310735444 and communication email: infofrappes@gmail.com.

We are working everyday for the better service of our customers. With frappes.gr we start a new era of cooperation and communication. www.frappes.gr is open to all internet users that would like information about our products with the option of buying from distance through web orders, always subject to the stock of our company.

These terms are compatible with European, International and Greek legislation while the users recognize the Company’s right to alter the provisions of these terms as long as they do not relate to its binding legal obligations and without affecting the situations that have already been finished.

The user acknowledges that he has read these terms, agrees with them and undertakes to observe them. These terms may be modified. It’s the users responsibility to read them at regular intervals, as the terms that are is force are those at the time of the ordering.

Our obligation is our customer to be updated and secure. For this reason, we inform the customers of our online store about the following issues regarding the use of  frappes.gr, as well as the terms governing the purchases of product through it.

Your personal data and information is provided for exclusive use by our company and facilitates our communication with you. Our company keeps your data in compliance with the directive 2002/58/EC which concerns the processing of personal data and the protection of privacy in the electronic communication.

You have the right at any time to ask us in writing to disclose you the information we keep in our records. You can also inform us any time for the update and correction of your personal data.

You can contact our company in any matter concerning your personal data at:00302310735444.

By entering this web page you agree to the processing of such information and data, and you declare that all information  and date you give to us are true and accurate.

By using this web site and / or by placing an order through it, you undertake:

  1. Use the site only to submit legitimate queries or orders
  2. Do not make false or fraudulent orders. If we reasonably believe that such an order has been made, we have the right to cancel it and inform the competent authorities.
  3. Provide us with your email address, postal address and / or other contact details correctly and accurately. You also agree that we may use this information to contact you if this is deemed necessary. If you do not give us all the information we need, we cannot send your order.
  4. Do not inappropriate use of this website by knowingly transmitting viruses, “trojan horses”, “worms” and other malicious software or other materials that are malicious or technologically harmful. You may not attempt unauthorized access to this website and its server, or any other server, computer, and database associated with our site. You undertake not to attack the site through a denial of service attack or a distributed denial of service attack. Breach of this obligation may constitute a criminal offense in accordance with applicable law. Any such breach will refer to the law enforcement authorities with which we will cooperate to reveal the identity of the violator. Similarly, in the event of such an infringement, your right to use this website will be immediately interrupted. We are not responsible for any loss or damage caused by a denial of service incident, viruses or other malicious software or technology that may harm your computer, its accessories, data or any other material due to its use the present web site or the uploading of material contained therein or the related material of another website to which this website refers.

You can navigate to our online store, freely choose from www.frappes.gr the products of your choice and place them in your shopping cart. Then, following the steps that are indicated to you at a time, you will need to send your request for an order to our company. In order to better serve you and facilitate your future purchases on your first order, register as a user of frappes.gr by filling in all the personal information you request in the corresponding registration form. After completing your purchases, fill in all the order details that appear in the order form.

All data sent to our company fall under the strict privacy policy maintained by our company and are collected and processed with complete security and diligence and only upon your explicit consent provided by sending the above form.

In any case, whenever you submit a request for an order to our company, you must first accept the present terms of use that govern the transactions between us in their entirety. You are also responsible for the correctness and legality of your information, which our company knows only on your statement.

The consumer through the website is informed by the company prior to the completion of his order for the identity and address of the supplier, the essential characteristics of the product, the price, the quantity, the transportation costs, the method of payment, the delivery, the term of validity and the price of the potential offer and the right of return.

By sending the order form, the consumer receives an online copy of the order, which he can store.

The prices listed in the relevant catalogs under each product include VAT and other surcharges (eg recycling fee), while https://www.frappes.gr reserves the right to readjust prices without having to inform the consumer .

Note: Customers outside the European Union are subject to any financial charges due to exchange rate differences, customs clearance etc. for which the company does not bear any liability.

The features and other information of the products sold are available and you can get them  by following the search instructions on our web pages and clicking on the name of the product.

All product orders are subject to availability. In this regard, in the event of difficulties in supplying or because of finished stock of  products, we will refund the amount you may have paid in full by using the same payment method you used to purchase the product.

We reserve the right to withdraw from this site any product at any time and / or to remove or process any content or information on this site. While we make every effort to process all orders submitted to us, exceptional circumstances may arise where we may have to refuse to process an order after we have already sent you the Order Confirmation. We do not bear any liability to you or to any third party for the withdrawal of any products from this site as well as for the removal or processing of any matter or contents of the website or the refusal to process or accept an order after we have sent you the Confirmation Ordering.

If for reasons of force majeure (eg bad weather, strikes, etc.) we can not deliver the products within the specified time, we will inform you by e-mail to indicate if you wish under these circumstances to complete your order. KALKO assumes no responsibility for any situation outside of its own fault and will make it humanly possible for your best service.

The Website https://www.frappes.gr uses the Piraeus Bank SSL protocol for secure online trading. This encrypts all credit card information so they cannot be read or changed when they are transferred over the Internet.

SSL (Secure Sockets Layer) is today the global web standard for the certification of web sites for network users and for the encryption of data between network users and web servers. An encrypted SSL communication requires all information sent between a client and a server to be encrypted by the sender software and decrypted by the receiving software, thereby protecting personal information when transferred. In addition, all information sent under the SSL protocol is protected by a mechanism that automatically verifies whether the data has been changed during transport.

The products posted on www.frappes.gr are presented with retail prices including VAT and other fees (eg recycling fee). In addition to retail costs, the individual user / customer also pays the cost of transport, the size of which will be disclosed before the final submission of his order. The company may modify the prices of its products. Any modification will not affect existing orders that are being processed or sent.

The alternative payment options available at www.frappes.gr for purchases through the online store are as follows:

– Credit or debit card

The process of clearing your payment is undertaken by Piraeus Bank, thus ensuring the absolute security of your transaction.

For the added security of electronic credit card transactions, the customer automatically transfers to a secure server at the Bank’s service in the credit purchase process. All data transferred electronically by the customer (credit card details) to the Bank’s service, as well as their transfer from the Bank to VISA and MasterCard, are covered by the 256-bit SSL encryption algorithm, the most powerful encryption currently available worldwide.

The payment platform accepts MASTERCARD, MAESTRO and VISA cards.

In this case, card data is not stored  but used during check and debit. So the transactions you make at our online store www.frappes.gr through credit cards are absolutely safe.

www.frappes.gr does not collect or store your credit card details in any way, so you need to re-register each time you use your credit card for transactions through this page.

 

Before your order is confirmed, your credit card will be pre-authorized with a commitment of the total amount (price and any agreed transportation costs) in order to make the corresponding commitment of the products we will ship to you. For certain credit cards that are not technically feasible, pre-approval at this stage will result in a final charge of the total amount. In the event that there is a problem with your pre-approval at the stage of confirming your order, then the company will contact you to consult with you on this issue.

In the event that at any point, even after any dispatch to you of the products you have ordered, even if this pre-approval has been obtained, by mistake and / or due to a technical or other problem and / or for any other reason and cause the final charge of your card has been made with the relevant price and costs, our company has the right to make the final payment of the amount and costs of your executed order at any later stage, at any time fund. With your final billing you will be sent a message to your email address and / or mobile phone you have declared.

In case you have chosen to pay by credit card you should be present when you receive your order with you with your credit card and your identity. In case the order is made in the data and on behalf of a company then the credit card you use is corporate. That is, it has been issued in the data of the respective company. Also on delivery the authorized holder must be present with the credit card and his / her identity.

–  By depositing into a Bank Account

If you choose to pay your order by depositing the corresponding amount, the bank accounts to which you can deposit the money are:

PIRAEUS BANK:

Account Number: 5213 049 310 783

IBAN: GR61 0172 2130 0052 1304 9310 783

Beneficiary: KALAITZIDIS STYLIANOS, KONSTANTINOS

SWIFT: PIRBGRAA

BRANCH: EPTALOFOS SQUARE BRANCH

 

NATIONAL BANK OF GREECE:

Account Number: 221 401 104 08

IBAN: GR70 0110 2210 0000 2214 0110 408

Beneficiary: KALAITZIDIS STYLIANOS, KONSTANTINOS

SWIFT: ETHNGRAAXXX

BRANCH: EPTALOFOU BRANCH (221)

 

HELLENIC BANK PUBLIC CO LIMITED:

Account Number: 190 01 731247 01

IBAN: CY67 0050 0190 0001 9001 7312 4701

Beneficiary: KALAITZIDIS STYLIANOS OF KONSTANTINOS

SWIFT: HEBACY2N

BRANCH: INTERNATIONAL BUSINESS CENTER, NICOSIA

In the bank’s deposit you must state your full name and your order number.

IMPORTANT NOTE. The deposit should be between accounts of the same bank. Otherwise, a deposit from another bank is considered a remittance and there is an extra charge. You will be charged both by the sender and the recipient, depending on the banking policy of each bank. Please contact our company at 2310735444 before making the deposit.

The products of www.frappes.gr are sent to Greece, Cyprus and to all countries within the European Union.

– Greece

Once the product of your choice has been collected from our warehouses for shipping to you, an email will be sent to you for your update. All our deliveries are made through ACS COURIER from 2 to 4 business days. The cost is € 5 + VAT for the whole of Greece.

Cyprus and European Union

Once the product of your choice has been collected from our warehouses for shipping to you, an email will be sent to you for your update.

All our deliveries are made via DHL COURIER from 1 to 5 business days. The cost is different in each country, the buyer is informed at the time of the order for the final cost.

Our company and its partners take all necessary steps to deliver on time to you the products you have ordered based on the above timetable. However, it is not responsible for any delays due to force majeure or to events not under its direct control. Illustrative is not responsible for delay in delivery causes for delays in customs, intermediate loading and unloading facilities, transport strikes or other strikes that affect the delivery of goods from our warehouse in transfer etc. In case of any delays companies we will contact you to let you know and consult with you about the new schedule of delivery.

In case you want to return to the company the product you purchased from the online store, you can exercise your right of withdrawal by following the procedure described in the following paragraphs and complying with the following conditions.

The right of withdrawal is only the person who is the consumer with whom the distance selling contract is concluded. The consumer concept includes any person who makes purchases from the company’s online store for the purpose of personal use rather than the achievement of professional or business goals or within them.

The right of withdrawal expires 14 days after the  day when you or a third party other than the carrier and indicated by you received the product.

Ways of exercising the right of withdrawal

In order to exercise your right of withdrawal, you must notify the company by express statement by sending an email to infofrappes@gmail.com or by postal letter to the address as listed in the first paragraph of the general terms. In these cases, you will be charged for shipping costs.

As a template for the withdrawal statement you can use the attachment

Conditions for the exercise of the right of withdrawal

In order to be successful in exercising the right of withdrawal, you should return the product exactly in the same state as you received it (as new). The product should not be used and be free of any signs of tampering or damage. In addition, you should return to its original packaging, accompanied by the receipt you received at delivery and by any document accompanying the product along with the product-bearing tabs.

Consumer Obligations

You must return the product within 14 days of the day on which you notified the company of your decision to withdraw. The return of the product can take place in the following ways:

– Return by post or by courier

You can return the product either by post or by courier of your choice to the address given in the first paragraph of the general terms. In this case, you will be charged for the return. The company may refuse to receive the product if the cost of transport has not been paid.

Results of withdrawal

If you withdraw from a distance sales contract, you will be refunded the amount of money you paid for the purchase of the product (excluding the extra costs due to your choice to use a delivery method other than the cheapest standard delivery method the company offers) . If the cost of transporting the refund is not covered, it may be deducted from the final refund. The refund will take place using the same payment method used when purchasing the product.

After reviewing the returned product in detail, we will let you know if you are eligible for a refund. The refund will be paid as soon as possible and in any case within 14 days of the day you announced the withdrawal. Subject to the above, we may withhold the refund either until we receive the product back or until we have received evidence that you have returned the product.

Product change

If you wish to change the product you purchased from the online store and buy another one, you must follow all of the above procedures described in this paragraph and refer to the “Return Policy”. In this way you will receive the amount you paid for the product you wish to change in order to re-purchase from our online store.

Under any circumstances, including negligence, the administrator is not responsible for any form of damage the visitor / user will suffer from the pages, services, choices and content of the website he / she does on his / her own initiative and with the knowledge of the terms hereof. The contents of the site are provided “as is” without any warranty express or implied in any way whatsoever. To the fullest extent and in accordance with the law, the administrator disclaims all warranties expressed or implied, including, but not limited to, those which imply the merchantability and fitness for a particular purpose. The administrator does not guarantee that the pages, services, options and contents will be provided without interruption, without errors and that errors will be corrected. Also, the administrator does not guarantee that the same or any other related site or the servers through which they are made available to you is provided without “viruses” or other harmful components. The manager does not guarantee the correctness, completeness or availability of their content, pages, services, choices or results in any way. The cost of possible corrections or services is assumed by the visitor / user and in no case the administrator.

This site, for the convenience of users, contains links to hyperlinks or hyperlinks in various places via special links. The Company is not responsible for the content of these web sites nor is it aware of the compatibility of this content with the relevant applicable law. You should always use these websites with due care. Use of these websites is solely at your own risk.

Newsletters that the site user receives by registering in the mailing lists are the intellectual property of the administrator and are therefore protected by the relevant provisions of Greek law and international contracts. The administrator reserves the right to not include a person in the recipient lists or to delete them from them.

The administrator can maintain online chat rooms in accordance with the specific terms set by him. Users of the relevant services must abide by the rules of good conduct and dignity and should not commit unlawful or unethical formalities. In any case, the manager can not be considered to accept or embrace in any way the personal ideas or perceptions expressed in these spaces. Users of the services concerned retain their intellectual property rights in their views. The administrator reserves the right to exclude or expel a user of the relevant services in case of breach of the above terms.

The administrator can provide his users with the possibility of voting on topical issues he formulates in the form of queries. Votes’ replies are recorded, analyzed and commented by the administrator to draw conclusions about the views of public opinion in relation to the particular issue put to the vote. The administrator maintains the exclusive right to collect and exploit these assets and the findings to which they are directed are their intellectual property. The administrator shall specify the special conditions for participation in the vote and shall retain the right to discontinue the vote.

Like most internet pages and frappes.gr we use cookies to access certain information whenever you browse with a web browser in our store. Without using cookies, it would be impossible to offer you important services such as: order status, personal settings, storage of items in the basket.

Cookies are alphanumeric files that we transfer to your computer hard drives through your internet so that we offer you services such as those mentioned above. Under no circumstances are harmful to users’ computers. In your browser settings you can choose to prevent your browser from accepting new cookies or asking you whenever a new cookie is to be installed on your hard drive. However, you should know that if you choose to prevent cookies from being stored on your hard drive, you will not be able to use some of our store services.

Ordering through frappes.gr is a contract for distance selling governed by the legislative framework of Law 2251/1994, as amended.

You have the ability to make a valid order through frappes.gr, if you are a natural person and you are legally able to observe the articles of the Greek Civil Code (if you have reached the age of 18 and you have no legal assistance in concluding a sales contract ).

This site is protected by national and international copyright laws, including Law 2121/1993, as amended by Law 4212/2013 as well as any other relevant provision. Any reproduction in any way of the content or part of the content of the Site, including the html code, images and other data, is strictly prohibited without prior written permission from the Company, except for private reproduction rights.

The entire content of frappes.gr (except for those belonging to third parties, eg logos, trade names, trademarks, etc.) that is, but not limited to, the texts, the photographs, the designs, the commercial and economic data, the programs, all kinds of files, trademarks / logos, the form of frappes.gr and so forth are the intellectual property of the company and are protected by the relevant provisions of Greek law, European law and applicable international conventions on intellectual property ownership. Under no circumstances should their appearance and display at frappes.gr be construed as transferring and / or licensing and / or the right to use them. The Company declares that it does not claim any right to any trademark or related right of third parties appearing on frappes.gr. These are displayed on frappes.gr only for the sole purpose of identifying the specific products and in any case their use should not be considered as a claim by the Company or association of the Company with the beneficiaries of these trademarks.

Based on the above, the total or partial copying, distribution, transfer, processing, storage, reproduction, republication, modification, and any related action on the above data is expressly prohibited without the express prior written consent of the company. Otherwise, these actions may constitute an infringement of the intellectual / industrial property rights of the company, which reserves the right to claim any positive and consequential damages incurred to it in accordance with the provisions of the applicable law.

With regard to the non-confidentiality of information and the waiver of intellectual property rights, the following are valid: Subject to the personal data protection provisions and the Company’s affidavit that can be found here, the Company will consider any correspondence sent to you by any means, such as email, contact form, etc. as non-confidential. The Company reserves the right to use this correspondence in any way, such as through republication, commercial exploitation, etc. without having any obligation to pay or any form of indemnity unless expressly stated otherwise by law. By sending a message to the company, you expressly and irrevocably waive any right to the message or message, such as, but not limited to, the right to privacy, intellectual property, industrial property rights, and more.

The list of restrictions is indicative. Given that the use of the website is free of charge, good faith may impose other limitations on the use of the site.

If at any time during the term of a contract we do not pursue your strict fulfillment of any of your obligations under the agreement or any of these terms and conditions and / or if we fail to exercise any of the rights or remedies which we are entitled to under the terms of the agreement or the terms thereof, does not constitute a resignation from or restriction of these rights and remedies and does not exempt you from the obligation to comply with these obligations let.

Our waiving of an individual claim does not constitute a waiver of any such claim in the future. No waiver by us of any of these terms or the rights and remedies available to us under the contract will be deemed valid unless it is expressly stated that this is a waiver and is notified to you in writing.

If a competent authority determines that any of these Terms or provisions of the Agreement are void, unlawful or unenforceable to any extent, such terms or provisions will be separated to that extent from the other terms and provisions that will remain in force to the fullest extent permitted by law.

For any dispute arising directly or indirectly from the use of this website, Greek Law is applicable and the courts of Thessaloniki are exclusively competent.